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Interactive Voice Response (IVR) fulfills an essential function in modern society—it allows humans to communicate with computers through voice and keypad inputs. IVR is an important element of the foreign language voice over industry, as well as the customer service industry in general. Companies that receive a large amount of calls, such as banks or credit card companies, among others, utilize the convenient technology of IVR to satisfy its customer service needs. IVR prompts recording from JBI Studios are useful for hotlines, medical devices and voice recognition software, among other programs and services.
According to March 28, 2011 Frost & Sullivan analysis, the Russian contact center outsourcing market is valued over $185 million. "It has proven to be a very effective way to reduce cost and enable outsourcing companies to provide more services with the same number of agents” notes Iwona Petruczynik, Research Analyst for Frost & Sullivan ICT Group and author of the Contact Centre Outsourcing Market in Russia. However live attendant voice communication continues to lead operations in Russia since consumers still appear apprehensive about automation.
Avoid IVR recording headaches with
JBI Studios’ talented Russian voice talents
IVR that is helpful and useful for customers must be translated by highly experienced Russian voice talents in order to achieve the most authentic and understandable service. JBI Studios supplies its clients with talented Russian voice actors who are native speakers of the language. All the voice actors are screened before hire and clients may always review the actors based on their project needs. Russian voice actors employed by JBI Studios to perform Russian dubbing never have regional accents that distract from the material or service being provided.
 Russian IVR Recording Contact Center Market
- Russian contact center outsourcing market value $185 million
- IVR effective way to reduce cost
- Russian consumers still appear apprehensive about automation
- Russian localization critical to overcome apprehension
- Experienced Russian voice talents
Deliver excellent customer service products and IVR recordings
Foreign IVR prompts recorded at JBI Studios number above one million. JBI Studios utilize automated programs for file cutting and renaming, guaranteeing total accuracy for naming files. Clients also benefit from being able to review files online through a convenient online audio file review portal.
Clients must never worry about misunderstanding between customers and their computer systems again due to the professionalism and expertise provided by JBI Studios project managers, voice talents and editors.
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